Return Policy: Damaged or Incorrect Items Only

At BANARASI TEXTILES , we strive to deliver the best products to our customers. However, if you receive a damaged or incorrect item, we are here to assist you.

1. Eligibility for Return

• We only accept returns for damaged or incorrect items.
• If the item is not damaged or incorrect, we do not accept returns or exchanges. Please carefully check the product details before completing your purchase.

2. How to Initiate a Return

• If you receive a damaged or incorrect item, please contact our customer service team at support@banarasitextiles.com or +91 8957452188 within 7 days of receiving your order.
• Include your order number, the item(s) in question, and clear photos of the damage or the incorrect item. This will help us process your return quickly.

3. Return Shipping for Damaged or Incorrect Items

• If your item is damaged or incorrect, we will cover the cost of return shipping.
• Once we approve your return, we will provide you with a prepaid return shipping label.

4. Refund or Replacement

• Once we receive the returned damaged or incorrect item, we will inspect it to confirm the issue.
• You will have the option to receive a refund to your original payment method or a replacement item, depending on your preference and product availability.
• Refunds will be processed within 5-7 business days of receiving the returned item. Please note, the time it takes for the refund to appear in your account may vary based on your payment provider.

5. Items Not Eligible for Return

• Items that are not damaged or incorrect at the time of delivery are not eligible for return, exchange, or refund.
• Items that have been worn, washed, or altered are also non-returnable.

6. Contact Us

If you have any questions or need assistance regarding a damaged or incorrect item, please contact us immediately at support@banarasitextiles.com or +91 8957452188. Our team is ready to help!

Thank you for choosing [Your Store Name]. We appreciate your business and look forward to serving you again!